AVABET — Your Trusted Platform for Sports Betting & Online Casino

Registration is simple and fast and takes less than a minute.

• Open the AvaBet website and click “Register”.

• Choose your preferred registration method.

• Enter your details, create a password, and confirm your agreement with the terms and conditions.

• Verify your contact information (email or SMS code).
  Top up your balance and start playing.

Each player is allowed to have only one account on the AvaBet platform. Multiple accounts may lead to restrictions, verification checks, and/or blocking in accordance with the rules.

After registration, AvaBet sends a confirmation email to the address you provided.

To verify your email address:

• Open the email from AvaBet

• Click the confirmation button or follow the link provided in the email

Once completed, your email address will be verified, and you will gain full access to all account features.

To verify your phone number:

• Enter your phone number in your profile (if it was not provided during registration)

• Wait for the SMS verification code

• Enter the code in the verification field

Once completed, your phone number will be successfully verified.

To change your email address, please contact AvaBet Customer Support. For security reasons, email address changes can only be processed after verification of your identity and account ownership. Please be prepared to provide information that will help identify your account, such as your registered email address or phone number, registration date, recent deposits, and other relevant account details.

To reset your password:

• Click “Log In”

• Select “Forgot Password?”

• Enter the email address associated with your account and click “Reset Password”

You will receive an email with instructions on how to create a new password.

You can change your password in your account settings:

• Log in to your account

• Go to Profile / Settings / Security

• Enter your current password and create a new one

• Save the changes

Once the changes are saved, your password will be updated.

To complete verification, you need to confirm your identity by uploading the required documents through your Personal Account.

• Open the “Profile” section in your Personal Account

• Upload the requested documents (for example, an identity document)

• Wait for the Security Team to review your submission

Verification processing times may vary depending on workload and the completeness of the information provided.

We are sorry to hear that you have decided to close your account. To deactivate your account, please contact AvaBet Customer Support. Our specialists will guide you through the process and inform you about any possible restrictions, such as active bonuses or pending withdrawals.

There are two ways to fund your account:

• Click the “Make a Deposit” button on the homepage

• Or go to the “Account” section and select the “Deposit” tab

Then choose your preferred payment method, complete the required fields, enter the deposit amount, and confirm the payment.

The available payment methods depend on your country and account currency.

The following options may be available:

• Bank cards (Visa/Mastercard)

• E-wallets

• Bank transfers and local payment solutions

• Cryptocurrency

In most cases, funds are credited to your account instantly after the deposit is made. In some cases, processing may take up to 15 minutes.

If you experience issues with a deposit:

• Check whether the funds have been debited from your bank account or wallet (transaction history)

• Make sure the amount and payment details were entered correctly

• Try using a different payment method (if available)

If the funds have been debited but your account balance has not been updated, please contact our Customer Support team and provide proof of payment (receipt, screenshot, or transaction ID).

• Open Account → Withdraw Funds

• Select your preferred payment method

• Enter the required payment details and withdrawal amount

• Confirm your withdrawal request

Withdrawals are usually processed within a few minutes to several hours. In some cases, processing may take up to 24 hours, depending on the selected payment method and any verification procedures carried out by the payment provider or bank.

Withdrawal delays may occur for several reasons:

• Your withdrawal request is being reviewed by the Security Team

• Verification is required or currently under review

• High load on the payment system

• Processing times vary depending on the selected withdrawal method

• Weekends or public holidays

If the estimated processing time for your withdrawal method has already passed, we recommend contacting Customer Support. Our specialists will check the status of your payout and assist in resolving the issue.

Withdrawal issues may occur for several reasons:

• Your account has not been verified

• Wagering requirements have not been met

• An active bonus is restricting withdrawals

• Incorrect payment details have been provided

• The selected withdrawal method is not available in your region

• Minimum or maximum withdrawal limits have not been met

We recommend reviewing all requirements in your Personal Account and ensuring that all conditions have been fulfilled.

Funds can only be withdrawn using the same payment methods that were previously used to make deposits. Depending on the options available in your region, these may include:

• Bank cards (Visa, Mastercard)

• E-wallets

• Cryptocurrency wallets

The list of available withdrawal methods can be found in your Personal Account under the “Withdraw Funds” section.

Withdrawals are available once all wagering requirements have been completed and all applicable bonus promotion rules have been met. You can track the relevant information in your Personal Account under the “Bonuses & Gifts” section.

Deposit and withdrawal limits depend on the selected payment method, account currency, and your region.

A P2P deposit may not be credited for several reasons:

• The payment is still being processed (processing time may vary depending on the system)

• The funds were sent to incorrect payment details

• The transfer amount does not match the amount specified in the deposit request

• The payment was not confirmed in the system

• The deposit request expired or was cancelled

Important: When using P2P payments, it is essential to follow the instructions carefully and enter the correct payment details when making the transfer.

If the funds have been sent but not credited, please contact Customer Support and provide proof of payment (a receipt or screenshot). Our specialists will check the transaction status and assist you further.

To investigate an uncredited payment, you will need to provide proof of the transfer:

• Payment receipt or confirmation

• Screenshot of the transfer from your banking app or payment system

• Transaction ID (if available)

• Date, amount, and recipient details

The document must clearly display all payment details so that Customer Support can process the request more quickly. Once the information has been submitted, our specialists will review the transaction status and help resolve the issue.

You can obtain a bank statement through your banking application, request it from your bank branch, or contact your bank’s Customer Support service, depending on the features and services available from your bank.

If you encounter issues with an e-wallet transaction, we recommend the following steps:

• Check the transaction status in your e-wallet

• Make sure the funds have been successfully debited

• Verify that all payment details were entered correctly

If the payment was completed but the funds were not credited, please contact Customer Support and provide proof of the transfer.

In some cases, you may also need to contact your e-wallet provider’s support team for additional assistance.

If a payout has been sent but has not yet been received, this may be due to the payment system’s processing times. If a reasonable amount of time has passed and the funds have still not been credited, please contact our Customer Support team and provide the payout details (amount, date, and payment method). Our specialists will check the transaction status and help resolve the issue.

Once your payout has been processed, the funds will be sent to the wallet you specified.

To verify that the payout was successful:

• Check your wallet balance and transaction history

• Make sure the transaction status is marked as “Completed” or “Successful”

If the funds are not displayed in your wallet, please contact Customer Support and provide the payout details. Our specialists will help verify the transfer status.

If your cryptocurrency payment has not been credited, this may be related to the way blockchain transactions are processed. Please note that funds are credited only after the required number of network confirmations has been received.

If the transaction has been confirmed but the funds have not been credited, please contact Customer Support and provide:

• Transaction hash

• Amount and currency

• Transfer date

Our specialists will investigate the payment and help resolve the issue.

A full list of available bonuses can be found in the “Promo” section.

To claim a bonus, you must meet the requirements of the relevant promotion. Current bonus offers and their terms and conditions are available in the “Promo” section of the website.

Before activating any bonus, please make sure to review the promotion rules, including any wagering requirements.

You can activate a promo code by going to:

Personal Account → Bonuses & Gifts → “Enter Promo Code”

Enter your promo code in the designated field to activate the offer.

To complete the wagering requirements, you must meet the turnover (wagering) conditions specified in the promotion. This means you need to place bets totaling a certain amount before the bonus funds and any winnings derived from them become available for withdrawal.

You can track your progress and view the relevant information in your Personal Account under the “Bonuses & Gifts” section.

A bonus may not be credited for several reasons:

• The promotion requirements were not met

• The bonus was not activated (either automatically or via a promo code)

• The minimum deposit requirement was not met

• The promotion is not available in your region

• The promotional offer has expired

• A similar bonus has already been activated on your account

We recommend carefully reviewing the promotion terms and conditions in the “Promo” section. If you believe that all requirements have been met, please contact Customer Support and our specialists will be happy to assist you.

Yes, we occasionally offer no-deposit bonuses as part of special promotions and campaigns. Stay up to date with our latest bonus offers by visiting our website and following our social media channels.

If you are experiencing issues loading a game, we recommend refreshing the page and trying again. If this does not resolve the problem, please try the following steps:

• Open the game in a different browser (Google Chrome, Opera, Mozilla Firefox, or Safari)

• Clear your browser cache and cookies

• Disable your antivirus software (e.g., Kaspersky, NOD32)

• Disable any VPN services

• Disable any ad-blocking extensions or software

If the issue persists, please contact our Customer Support team.

We will be happy to answer any questions you may have. Please contact us using the details provided in the “Contacts” section of our website, and our team will assist you as soon as possible.

To help resolve your issue as quickly as possible, it is important to provide complete payment information when contacting Customer Support.

We recommend including the following details:

• Transaction date and time

• Amount and currency

• Payment method (card, e-wallet, cryptocurrency, etc.)

• Transaction status (if available)

• Transaction ID or request number

• Screenshot or receipt confirming the payment

The more accurate and detailed information you provide, the faster our specialists will be able to review the payment and assist you with a resolution.